Description : Customer Onboarding Specialist - Spanish & English.... Company : Teamtailor. Location : 116 21 Stockholm
Let's build the future together!
Teamtailor is an Employer Branding and an ATS SaaS platform used by over 8,000 companies and 200,000 users in 90 countries around the world .
Working at Teamtailor means working at a young, international, and fast-paced tech company that offers an ideal workplace for those who want to have a tangible impact on the growth of an organization and are craving responsibilities. It also means having lots of fun
Building a diverse team with various backgrounds and expertise has been at the core of Teamtailor since its very beginning and is indeed part of its strength today! There are no typical profiles; every team member shares our vision and wants to be part of its success.
Customer Onboarding Specialist That's why we're expanding our Customer Success department and looking for more Customer Onboarding Specialists to join our team focusing on the Spanish and English markets. Our goal is to create happy users with the most satisfying experience possible. We're on a mission to achieve this, and we're searching for individuals who are passionate about providing our customers and users with a world-class onboarding experience
You will both onboard customers through weekly Webinar series, 1:1 meetings, and Email campaigns, but also take meetings with customers adopting and using the tool after the onboarding.
Within the Customer Success department, you find Customer Success Managers, Product Specialists, Onboarding Specialists, Digital Success Managers, and Promote Specialists, who are located in Sweden, Finland, Canada, Colombia, and the USA
Your key responsibilities will be to:- Onboarding new customers effectively.
- Hosting weekly onboarding webinars.
- Offering personalized one-on-one enterprise onboarding.
- Making sure customers use the product well during onboarding.
- Meeting one-on-one with customers throughout the customer's journey with us.
- Creating onboarding materials.
- Gathering and analyzing customer feedback.
- Collaboratively improving our customer onboarding process.
- Incredible development opportunities ️
- The opportunity to work with the Market's best product
- Be part of a great team
- Experience in onboarding and technical customer support in the SaaS industry
- Experience in the HR industry
- A hobby "tech-savvy" person
- Fluent in Spanish & English - and other languages is a plus A ping pong professional ... we're kidding! But we do like to play.
We value your personality and believe you're passionate about your work, ambitious, and work hard to reach your goals!
Interested?
